Use Sia respectfully and responsibly

Effective date: February 25, 2026 · Version 4.0. Please review the commitments that keep the Sensitive Insight App and community trustworthy.

Important Health Notice

Sia is designed for personal growth and self-help. It is NOT a substitute for professional mental health treatment. If you are in crisis, please contact emergency services or a mental health professional. See Section 8 for full disclaimers.

1. Acceptance of Terms

By downloading, installing, accessing, or using the Sia mobile application, website (entersia.com), or any related services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our Services.
These Terms constitute a legal agreement between you and Peaceflow OÜ ("we," "us," "our," or "Company"), a company registered in Estonia.
Age Requirement: You must be at least 13 years old to use our Services. If you are between 13 and 18 years old, you represent that you have your parent or legal guardian's permission to use the Services. We recommend parental guidance for users under 18.
By using our Services, you confirm that you meet these age requirements and, if applicable, have obtained parental consent. The app includes an age confirmation during onboarding to verify you are at least 13 years old.

2. Description of Services

Sia is a platform designed specifically for Highly Sensitive Persons (HSPs) and neuro-sensitive individuals. Our Services include:
Core App Features: Curated techniques and situational guidance for managing sensitivity, MySia Personal Dashboard for private mood tracking and journaling, daily inspirational quotes and HSP-focused content, intelligent search with synonym expansion, crisis support tools with quick access to relief techniques, and achievement tracking and personal growth tools.
Community Features: Beta Co-Creator Program for shaping new features, Garden feature for community wishes and voting, and expert content discovery and engagement.
Expert Platform: Directory of verified wellness professionals, expert landing pages and content, booking and scheduling integration, courses and guided sessions, and advanced analytics for Professional and Premium tier experts.
Premium Features: In-app purchases for supporter features, expert subscriptions for marketplace access and content monetization, and cloud backup for MySia data.
The Services are designed to support your personal growth and well-being but are NOT a substitute for professional mental health treatment, medical advice, or therapy.

3. User Types & Accounts

Guest Users: You may use basic app features without creating an account. Guest mode provides full access to techniques and content, local-only data storage (no cloud features), and anonymous usage (no personal data collected beyond basic analytics).
Registered Users: Create an account using Google Sign-In, Apple Sign-In, or email to access cloud backup and sync features, personalized recommendations, full MySia dashboard features, and community participation.
Beta Co-Creators: Join our Beta Program to get early access to features in development. Beta participation is governed by our Beta Co-Creator Terms at /beta-terms, which supplement these Terms.
Expert Accounts: Wellness professionals may apply for Expert status to access the Expert Platform. Expert accounts require application approval, subscription payment, adherence to expert-specific guidelines, and professional credential verification.
Account Responsibility: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately at hello@entersia.com if you suspect unauthorized access.

4. Expert Platform Terms

The Sia Expert Platform enables wellness professionals to connect with our HSP community. Sia acts as a marketplace that facilitates the connection between users and experts. The professional relationship for sessions, coaching, and advice is between you and the expert — not between you and Sia. Sia does not supervise, direct, or control the substance of expert content or sessions. By joining as an Expert, you agree to the following:
Application Process: Submit a complete application with professional credentials. Provide accurate information about your qualifications. Consent to credential verification. Applications are typically reviewed within 5-7 business days.
Subscription Tiers: Basic (€7/month) includes unlimited courses and sessions, up to 3 guided experiences, 1 Sia News promotion per year, directory listing, standard dispute resolution, 65% course revenue share, and 15% session platform fee. Professional (€29/month) includes unlimited courses and sessions, up to 5 guided experiences, 2 Sia News promotions per year, directory listing, advanced analytics, standard dispute resolution, 80% course revenue share, and 8% session platform fee. Premium (€59/month) includes unlimited courses and sessions, up to 15 guided experiences, 3 Sia News promotions per year, directory listing, advanced analytics, standard dispute resolution, quarterly strategy calls, 85% course revenue share, and 4% session platform fee.
Founding Expert Program: The first three approved experts receive the Professional tier at no cost for twelve months. After the promotional period, standard Professional tier pricing applies.
Content Guidelines: All expert content must be accurate and evidence-based where applicable, appropriate for sensitive individuals, free from harmful or triggering material, compliant with professional ethics standards, and original or properly licensed.
Submission and Approval: All published content is subject to review. We may request revisions before approval. We reserve the right to remove content that violates guidelines.
Monetization: Experts earn revenue through course sales via in-app purchase (65-85% of net revenue after app store fees, depending on tier), 1:1 session bookings via Stripe Connect (platform fee as low as 4% depending on tier), external bookings via Calendly or their own platform (0% Sia commission), and referral commissions when users they refer book other experts on the Platform. Experts retain full intellectual property ownership of their content. For detailed revenue sharing terms, see the Expert Service Agreement at entersia.com/expert-agreement.
Responsiveness: Experts are required to respond to user inquiries within 7 working days and provide an available booking within 30 working days. Average response time is displayed on each expert’s profile.
Quality and Ethics: Sia reserves the right to monitor the quality of expert services at any time. All experts are subject to an annual quality review based on user feedback, content standards compliance, and responsiveness. Breach of professional ethics may result in immediate contract termination and removal from the Platform.
Landing Pages: All approved experts receive a customizable landing page on the Sia website with biography, credentials, testimonials, and booking integration.
Complaints About Experts: If you have concerns about an expert’s professional conduct, content accuracy, or ethical behavior, contact us at hello@entersia.com. We will investigate and may suspend or remove the expert. For clinical or licensing concerns, we also encourage you to report the matter directly to the expert’s professional licensing body or accrediting organization.

5. Payment & Subscriptions

Expert Subscriptions (via Stripe): All expert subscription payments are processed through Stripe, a PCI-DSS Level 1 certified payment processor.
Billing: Subscriptions are billed monthly in EUR on the anniversary of your start date and will automatically renew each month until you cancel. Your payment method will be charged on each renewal date. Applicable taxes (including VAT where required) will be added based on your location and tax status.
Cancellation: You may cancel your subscription at any time through the Expert Portal or by contacting hello@entersia.com. Cancellation takes effect at the end of your current billing period. You retain access to your tier’s features until the period ends. After cancellation, your expert account will be deactivated and your content will be unpublished unless you resubscribe.
Refund Policy: EU 14-Day Cooling-Off Period: EU consumers may request a full refund within 14 days of initial subscription without giving a reason. To exercise this right, send an email to hello@entersia.com stating your wish to withdraw. If you requested immediate access to Services during the cooling-off period, you agree to pay a proportionate amount for services received. After 14 days: Refunds are provided at our discretion for service issues. No refunds for partial months or unused features.
In-App Purchases (via RevenueCat): Mobile app purchases are processed through RevenueCat and the respective app store (Apple App Store or Google Play Store). Prices are displayed in your local currency. App store terms and refund policies apply. Subscription management is handled through your app store account.
Price Changes: We may change subscription prices with 30 days notice. Existing subscribers are grandfathered at their current rate for the remainder of their billing cycle. If you do not agree to a price change, you may cancel your subscription before the new price takes effect without incurring any additional charges. Continued use after price change takes effect constitutes acceptance of the new price.

6. User-Generated Content

Types of Content: Our Services allow various forms of user-generated content including expert articles and techniques, guided sessions and courses, user questions and support requests, messages between users and experts, feedback and reviews, and community wishes in the Garden.
Content Ownership: You retain ownership of content you create. By posting content, you grant us a worldwide, non-exclusive, royalty-free license to use, display, reproduce, modify, and distribute your content in connection with our Services.
Expert Content License: Experts grant an additional license for us to feature content in marketing and promotional materials (with attribution), include content in curated collections, and sublicense to users for personal use.
Content Moderation: We may review, edit, or remove content that violates these Terms or our community guidelines, is inaccurate or misleading, could harm users or our community, infringes intellectual property rights, or contains spam or commercial solicitation.
Content Responsibility: You are solely responsible for content you post. You represent that you have all rights necessary to grant the licenses above and that your content does not violate any laws or third-party rights.

7. Third-Party Integrations

Our Services integrate with various third-party services. Your use of these services is subject to their respective terms:
Authentication: Auth0 (auth0.com/legal), Firebase (firebase.google.com/terms), Google Sign-In (policies.google.com/terms), and Apple Sign-In (apple.com/legal/internet-services/terms).
Payments: Stripe (stripe.com/legal) and RevenueCat (revenuecat.com/terms).
Analytics: PostHog (posthog.com/terms).
Scheduling: Calendly (calendly.com/terms) for expert bookings.
AI Services (Enhanced Mode only): OpenAI (openai.com/policies), Anthropic Claude (anthropic.com/terms), and Perplexity (perplexity.ai/terms).
We are not responsible for the practices of third-party services. Review their terms before using features that integrate with them.

8. Health & Medical Disclaimers

IMPORTANT - PLEASE READ CAREFULLY:
Not Medical Advice: Sia and all content provided through our Services are designed for educational and self-help purposes only. Nothing in our Services constitutes medical, psychological, psychiatric, or therapeutic advice or treatment.
Not a Substitute for Professional Care: Our Services are NOT intended to diagnose, treat, cure, or prevent any medical or mental health condition, replace consultation with qualified healthcare providers, substitute for professional mental health treatment, or provide emergency or crisis intervention.
Wellness Context: Features like mood tracking, breathing exercises, and HSP assessments are for personal insight and self-awareness only. They do not constitute medical diagnosis or clinical monitoring.
Crisis Support Limitations: While we provide links to crisis resources, Sia is NOT an emergency service. If you are experiencing thoughts of self-harm or suicide, severe mental health crisis, medical emergency, or danger to yourself or others, please contact emergency services (911 in the US), a crisis hotline, or your healthcare provider immediately.
Expert Content Disclaimer: Content provided by experts on our platform reflects their individual professional opinions. We do not endorse or guarantee the accuracy of expert content. Always consult with your own healthcare providers before making health-related decisions.
Assumption of Risk: By using our Services, you acknowledge that you use them at your own risk and that we are not liable for any health-related outcomes.

9. Mobile App Terms

Platform Requirements: iOS 14.0 or later for Apple devices. Android 8.0 (API level 26) or later for Android devices. Stable internet connection for cloud features (app works offline for local features).
App Store Compliance: Your use of the iOS app is also subject to Apple's App Store Terms of Service. Your use of the Android app is also subject to Google Play Terms of Service. In-app purchases are governed by respective app store policies.
Deep Linking: We use deep links to navigate directly to content. Links may include content identifiers and referral attribution.
Offline Functionality: Core features work without internet connection. Local data syncs when connectivity is restored (if cloud backup is enabled).
Push Notifications: You may enable push notifications for daily reminders, crisis support prompts, expert communications, and feature updates. You can disable notifications in device settings at any time.
Updates: We may release updates to improve functionality, security, or content. We recommend keeping the app updated. Some features may require minimum app versions.

10. Prohibited Uses

General Prohibited Uses: Using Services for any illegal or unauthorized purpose, attempting to gain unauthorized access to our systems, sharing account credentials with others, harming, threatening, or harassing other users, reverse engineering, decompiling, or extracting source code, using automated systems (bots, scrapers) without permission, violating any applicable laws or regulations, bypassing security measures or access controls, and impersonating others or misrepresenting your identity.
Expert-Specific Prohibitions: Providing false credentials or qualifications, offering medical diagnoses or prescribing treatments, making guarantees about health outcomes, engaging in inappropriate relationships with users, violating professional ethics standards, using the platform primarily for lead generation without providing value, and spamming or excessive self-promotion.
Content Violations: Posting content that is false, misleading, or deceptive, infringing on intellectual property rights, containing malware or harmful code, violating privacy rights of others, promoting illegal activities, or containing hate speech or discriminatory content.
Consequences: Violations may result in content removal, account suspension or termination, reporting to relevant authorities, and legal action where appropriate.

11. Intellectual Property

Sia Brand and Content: All content provided through our Services, including the Sia brand, logo, and design, curated techniques and situational guidance, app interface and user experience, quotes and daily content, and software code and architecture is owned by Peaceflow OÜ or our licensors and protected by intellectual property laws.
User License: We grant you a limited, non-exclusive, non-transferable, revocable license to use our Services for personal, non-commercial purposes in accordance with these Terms.
Expert Content IP: Experts retain intellectual property rights in their original content. The license granted to us is as described in Section 6 (User-Generated Content).
Restrictions: You may not reproduce, modify, or distribute our content without permission, use our trademarks without authorization, remove copyright or proprietary notices, or create derivative works without consent.
DMCA and Copyright Claims: We respect intellectual property rights. If you believe content infringes your copyright, submit a notice to hello@entersia.com including identification of the copyrighted work, identification of the infringing material, your contact information, a statement of good faith belief, a statement of accuracy under penalty of perjury, and your physical or electronic signature. We will respond to valid notices in accordance with the DMCA.
Feedback: Any feedback, suggestions, or ideas you provide may be used by us to improve our Services without compensation or attribution to you.

12. Limitation of Liability

Services Provided "As Is": Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
No Guarantees: We do not guarantee that Services will be uninterrupted, error-free, or secure, that defects will be corrected, that content will be accurate or complete, or that Services will meet your specific needs.
Liability Cap: TO THE MAXIMUM EXTENT PERMITTED BY LAW, our total liability to you for any claims arising from or related to these Terms or your use of our Services is limited to the greater of the amount you paid us in the 12 months preceding the claim, or one hundred euros (€100).
Exclusion of Damages: WE ARE NOT LIABLE FOR ANY indirect, incidental, special, consequential, or punitive damages, loss of profits, data, or goodwill, or any damages arising from your reliance on our Services for health decisions. For EU consumers, this does not affect your statutory rights under the Digital Content Directive (2019/770) regarding conformity of digital services.
Exceptions: These limitations do not apply where prohibited by law. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded by law.
Indemnification: You agree to indemnify and hold harmless Peaceflow OÜ and its officers, employees, and agents from any claims, damages, or expenses arising from your violation of these Terms, your content, your use of the Services, or your violation of any third-party rights.

13. Dispute Resolution

Governing Law: These Terms are governed by the laws of Estonia, without regard to conflict of law principles.
Informal Resolution First: Before initiating formal proceedings, you agree to contact us at hello@entersia.com to attempt informal resolution. We will work in good faith to resolve your concern. This informal process should take no more than 30 days.
Arbitration Agreement: If informal resolution fails, any dispute arising from these Terms or your use of our Services will be resolved through binding arbitration rather than in court, except for disputes that qualify for small claims court. Arbitration will be conducted in English under the rules of the Estonian Chamber of Commerce and Industry. The arbitrator's decision will be final and binding.
Class Action Waiver: YOU AGREE TO RESOLVE DISPUTES WITH US ON AN INDIVIDUAL BASIS. You waive any right to participate in class actions, class arbitrations, or representative proceedings. This waiver does not apply where prohibited by law.
EU Consumer Protections: If you are an EU consumer, nothing in these Terms limits your statutory rights under EU consumer protection laws. Mandatory consumer protections in your country of residence apply. You retain the right to bring claims in your local courts for consumer disputes.
EU Online Dispute Resolution: For disputes related to online purchases, EU consumers can use the Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
Time Limit: Any claim must be brought within one (1) year of the event giving rise to the claim, except where a longer period is required by applicable law.

14. Termination

Your Right to Terminate: You may stop using our Services at any time. To delete your account, use the in-app deletion feature (MySia > Settings > Account > Delete Account) or email hello@entersia.com.
Our Right to Terminate: We may suspend or terminate your access if you violate these Terms, engage in abusive or fraudulent behavior, fail to pay subscription fees (for Expert accounts), if required by law, or if we discontinue the Services.
Effect of Termination: Upon termination, your right to use the Services ceases immediately. Local data remains on your device until you delete the app. Server-stored data will be deleted according to our Privacy Policy. Expert content may remain visible unless you request removal. Active subscriptions will not be refunded (except as required by law).
Surviving Provisions: The following sections survive termination: Intellectual Property, Limitation of Liability, Dispute Resolution, and any provisions that by their nature should survive.

15. Beta Program Terms

Participation: The Sia Beta Co-Creator Program is governed by our Beta Co-Creator Terms at /beta-terms, which supplement these Terms.
Feature Maturity Model: Features in Sia follow a growth cycle: Seeds (community wishes and ideas, not yet in development), Saplings (beta features, actively being tested), and Trees (stable features, available to all users). Beta features are works in progress and may change significantly.
Beta Expectations: Beta features may contain bugs or incomplete functionality. We may reset data or remove features during beta. Beta features should not be relied upon for critical needs. Your feedback helps shape final implementations.
Confidentiality: Beta features are shared in confidence. Do not publicly share screenshots or detailed descriptions of unreleased features without permission.

16. General Provisions

Entire Agreement: These Terms, together with our Privacy Policy and any applicable supplemental terms (Beta Terms, Expert agreements), constitute the entire agreement between you and Peaceflow OÜ regarding our Services.
Severability: If any provision of these Terms is found unenforceable, that provision will be modified to the minimum extent necessary, and the remaining provisions will continue in full force.
No Waiver: Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
Assignment: You may not assign or transfer your rights under these Terms. We may assign our rights to any affiliate or successor.
Force Majeure: We are not liable for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, war, terrorism, strikes, government actions, or internet/telecommunications failures.
Notices: We may provide notices through the app, email, or website. You may contact us at hello@entersia.com.
Language: These Terms are written in English. Translations are provided for convenience only. In case of conflict, the English version prevails.
Headings: Section headings are for convenience only and do not affect interpretation.

17. Contact Information

Company: Peaceflow OÜ
Registration: Estonian company registry
Address: Harju maakond, Tallinn, Kesklinna linnaosa, Tornimäe tn 5, 10145, Estonia
Email: hello@entersia.com
Response Time: We typically respond to inquiries within 5-7 business days.
For Legal Matters: Include "Legal" in your email subject line for priority handling.